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Please enter a few words to describe your issue below to view answers to frequent issues. If the information provided does not answer your question, please fill out the below fields to submit a ticket for additional assistance.
Find answers to frequent issues by describing your issue in a few words
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I am having trouble with...
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Accessing a Florida Medicaid website
Associating a Recipient to my portal account
Creating a complaint
Disassociating a Recipient from my portal account
Disenrolling a Recipient from a managed care plan
Downloading a file or form
Editing recipient information
Enrolling a Recipient for a managed care plan
InfoHub Access
Leaving an after-hours message
Multi-lingual support for a Florida Medicaid website
My Portal Account password/login
New InfoHub Article Request
Receiving notifications via text or email
Searching for a provider
Updating my portal account information
Uploading a file related to a complaint – error not related to file size
Uploading a large file related to a complaint – over 10 MB
Using the chat feature
Viewing my letters
Viewing my portal account history
Viewing recipient information
Please provide a detailed description of your issue
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Please add attachments related to your issue by selecting the Upload File button. You can add multiple files. The file types supported for upload are PDF, JPEG, PNG, DOCX, and XLSX. Files can be up to 20MB in size.
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