You’re offline. This is a read only version of the page.
Skip to main content
Recipient Zone
Florida Medicaid
00:00
Page Load
Toggle navigation
Recipients
Associate/Disassociate Recipients
Enroll Medicaid Recipients
Disenroll Medicaid Recipients
View My Letters
Pre-eligible Plan Choices
Document Uploads
Download Forms
Check Status
System Alerts
Info Hub
Search List of Articles by Title/Keywords
Find Articles by Category
How to Enroll - Recipients
How to File a Complaint
How to Report Fraud or Abuse
Health Plan Information
Dental Plan Information
How to Enroll - Providers
Provider Training
Agency Initiatives for Providers
Search for Providers
Provider Search
Provider Directory
Complaints
View My Complaints
File a Complaint
Service Desk
View My Tickets
Create a Ticket
Health Plans
Health Plans and Programs
Before Choosing a Health Plan
Enrolling in a Health Plan
MMA Pre-eligibility Plan Choice
Health Plan Phone Numbers
Dental Plans
Dental Plans And Programs
Before Choosing a Dental Plan
Enrolling in a Dental Plan
Dental Pre-eligibility Plan Choice
Dental Plan Phone Numbers
Other Info
Glossary
Frequently Asked Questions
Agency Phone Numbers
Letters and Brochures
Medicaid Fair Hearing
Latest News
File a Complaint
Medicaid Eligibility
Contact Us
Florida Healthcare Connections Login
SMS
Privacy
Check Status
Report Fraud and Abuse
Training & Resources
Training Materials & Webinars
Policy & Regulations
Reporting & Analytics
Claims Reports, Auths, Patient Demographics
Analyze Trends in Service & Reimbursement
Comms & Notifications
Secure Message with Agents
Alerts & Updates from Medicaid
FAQs & Troubleshooting Guides
Provider Directory
Maintain/Update Medicaid Directory
Search/View Provider Info
Support & Assistance
Help FAQ
Chatbot, Live Chat, Phone, Text
Schedule Support Appointment or Call Backs
Knowledge Management
Report Fraud Waste or Abuse
All
All
Web Pages
Knowledge Articles
Search Filter
All
Web Pages
Knowledge Articles
Search
Sign in
Florida Medicaid
Service Desk
Open a New Ticket
Open a New Ticket
Please enter a few words to describe your issue below to view answers to frequent issues. If the information provided does not answer your question, please fill out the below fields to submit a ticket for additional assistance.
Find answers to frequent issues by describing your issue in a few words
*
*
I am having trouble with...
*
Accessing a Florida Medicaid website
Associating a Recipient to my portal account
Creating a complaint
Disassociating a Recipient from my portal account
Disenrolling a Recipient from a managed care plan
Downloading a file or form
Editing recipient information
Enrolling a Recipient for a managed care plan
InfoHub Access
Leaving an after-hours message
Multi-lingual support for a Florida Medicaid website
My Portal Account password/login
New InfoHub Article Request
Receiving notifications via text or email
Searching for a provider
Updating my portal account information
Uploading a file related to a complaint – error not related to file size
Uploading a large file related to a complaint – over 10 MB
Using the chat feature
Viewing my letters
Viewing my portal account history
Viewing recipient information
Please provide a detailed description of your issue
*
*
Please add attachments related to your issue by selecting the Upload File button. You can add multiple files. The file types supported for upload are PDF, JPEG, PNG, DOCX, and XLSX. Files can be up to 20MB in size.
Get Help
Browse the KB
Create Case
Contact us
